Hello, today my control bar is empty and I can't do anything such as open the chat, view participant, open mic/camera how can I solve this. I already reinstall it but it did not work.

If you dont have access to the Admin Portal, here is the issue posted:Can't access Microsoft Teams toolbar during meetingsTM298411, Microsoft Teams, Last updated: November 16, 2021 2:56 PMEstimated start time: November 16, 2021 1:41 PMIssue typeIncidentStatusService degradationManage notifications for this issueUser impactUsers may be experiencing issues seeing the toolbar during a Microsoft teams meeting.Are you experiencing this issue?Is this post helpful?All updatesNovember 16, 2021 2:54 PMTitle: Can't access Microsoft Teams toolbar during meetingsUser Impact: Users may be experiencing issues seeing the toolbar during a Microsoft teams meeting.More info: Users will be unable to complete any call control functions that rely on the toolbar such as Like, Chat, React, Share or user their camera and mic.This may impact both 1:1 conversations, meetings and Live Events.We have received some positive feedback that users have been able to use alternate methods (Teams web and mobile versions) to workaround the issue.While we work to mitigate the problem, users can also try to use keyboard shortcuts as a short-term mitigation. Additional information can be found here:https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-microsoft-teams-2e8e2a70-e8d8-4a19-949b-4c36dd5292d2Common option:Toggle Mute - Ctrl+Shift+MToggle Video - Ctrl+Shift+OCurrent status: We believe this issue is isolated to Microsoft Teams Version 1.4.00.31569. We've identified a recent update that may be contributing to the issue and are currently evaluating remediation options.Scope of impact: The scope is under investigation, though our current understanding is that any user may be affected by this issue.Next update by: Tuesday, November 16, 2021, 4:00 PM (5:00 AM UTC)November 16, 2021 2:48 PM · Quick updateWhile we work to mitigate the issue, users can try to use keyboard shortcuts as a short-term mitigation. Additional information can be found here:https://support.microsoft.com/en-us/office/keyboard-shortcuts-for-microsoft-teams-2e8e2a70-e8d8-4a19-949b-4c36dd5292d2Common option:Toggle Mute - Ctrl+Shift+MToggle Video - Ctrl+Shift+OThis quick update is designed to give the latest information on this issue.November 16, 2021 2:35 PM · Quick updateWe’ve reproduced the issue internally and are working to identify the underlying cause and steps to mitigate impact as soon as possible.This quick update is designed to give the latest information on this issue.November 16, 2021 2:19 PM · Quick updateWe've received some feedback that using alternate methods (web or mobile version) may work for some users as a workaround.This quick update is designed to give the latest information on this issue.November 16, 2021 1:58 PMTitle: Can't access Microsoft Teams toolbar during meetingsUser Impact: Users may be experiencing issues seeing the toolbar during a Microsoft Teams meeting.More info: Users will be unable to complete any function that relies on the toolbar, like Chat, React, Share or user their Camera and Mic.Current status: We're currently reviewing support date to determine the cause of the issue and determine steps to mitigate impact.Scope of impact: The scope is under investigation, though our current understanding is that any user may be affected by this issue.Next update by: Tuesday, November 16, 2021, 3:00 PM (4:00 AM UTC)November 16, 2021 1:45 PMTitle: We're looking into a potential problem affecting Microsoft TeamsUser Impact: Users may be experiencing issues accessing or using some Microsoft Teams services or features.More info: Initial reports indicate that users are experiencing issues seeing the menu during Teams meeting.Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

FYI I have done a reinstall and attempted also to clear the cache. Logged in and out, tried different accounts. Same thing. I am in Australia.

Boonyapat Yes, I and my team face same issue this morning.

JohnnyNagase All users in my company (both Mac and PC) reported the same issue starting this morning. Seems this must be a pushed update that has an issue.

My control bar in the meeting is empty | Microsoft Community Hub

29 Replies

Mahi140
Copper Contributor
Nov 16, 2021
I am facing the same issue since morning when I logged in
Peter12368733
Copper Contributor
Nov 16, 2021
Boonyapat

We're in Taiwan and now we are still encountering the same issue.
So when does this issue schedule to be solved?
Thanks.
- PretzelPete
  Copper Contributor
  Nov 16, 2021
  FYI I have done a reinstall and attempted also to clear the cache. Logged in and out, tried different accounts. Same thing.
  
  I am in Australia.
  - Nathan_FBR
    Brass Contributor
    Nov 16, 2021
    we are having the same issue. All in call controls have disappeared:
A_Foolish_Man
Copper Contributor
Nov 16, 2021
I faced the same issue. The web app still works normally though
Melan101
Copper Contributor
Nov 16, 2021
Boonyapat did you manage to get this resolved i now have the same issue
- PretzelPete
  Copper Contributor
  Nov 16, 2021
  I have the same issue as well--seems to work when I use a browser instead of the app. This is driving me nuts.
natalieqianwei
Copper Contributor
Nov 16, 2021
Facing the same problem here as well.
JohnnyNagase
Copper Contributor
Nov 16, 2021
Boonyapat Yes, I and my team face same issue this morning.
- bhibbert
  Copper Contributor
  Nov 16, 2021
  JohnnyNagase
  All users in my company (both Mac and PC) reported the same issue starting this morning. Seems this must be a pushed update that has an issue.
  - bhibbert
    Copper Contributor
    Nov 16, 2021
    Problem is now resolved for me.

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My control bar in the meeting is empty

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