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Working_Man's avatar
Working_Man
Copper Contributor
Jan 19, 2024

MTR teams room trouble with adding viewers

teams not showing presenter video to callers from calendar invite. Teams work fine for everyone when adding the room to a new meeting and when calling in. please advise

meetings
microsoft teams

2 Replies

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Jan 22, 2024

    Hi Working_Man,

    try to use these steps to resolve your issue:

    1. Update Teams Room System:
      Ensure that the Teams room system is running the latest version of the Teams Room software. 

    2. Calendar Permissions:
      Confirm that the Teams room system has the necessary permissions to access and display calendar information. Check the calendar permissions for the Teams room account to ensure it can read and display meeting details.

    3. Test with a Different Calendar:
      Create a test calendar invite with the Teams room added and see if the issue persists.

    4. Restart Teams Room System:
      Try restarting the Teams room system.


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    Kindest regards,


    Leon Pavesic
    (LinkedIn)