Forum Discussion

chris1001's avatar
chris1001
Copper Contributor
Sep 08, 2021

MTR Direct Join - Zoom / Webex

Hi, we still cannot get 3rd Party (Direct Join) to work for our MTR. I've followed all the steps listed https://urldefense.com/v3/__https:/docs.microsoft.com/en-us/microsoftteams/rooms/third-party-join__;!!PkykpUBa!A9EEYWdEIYkJgZuUInX9-jQ8eoHS6kl6-DLZYa8wL3u-lKYLfN7ksdaBCRJKbKYCyKM$. Is anybody aware of something undocumented that could break this feature? The Zoom / Webex Join button is created and the browser launches but fails for unknown reason. We are E3 and the device is a Crestron MX50. 

microsoft teams

3 Replies

  • Harald_Steindl's avatar
    Harald_Steindl
    Iron Contributor
    Sep 08, 2021
    Do you have and group policy or so in place, that could prevent the browser from allowing to actually join the Zoom/Webex Meeting? Is the MTR domain joined or otherwise "crippled" aka centrally managed?
    I have seen, that the service is not available once in a while for some hours but never that it does not work at all.
    • chris1001's avatar
      chris1001
      Copper Contributor
      Sep 09, 2021

      Harald_Steindl I don't see any group policies for it no and the MTR is on a guest network with no network side restrictions. How do folk troubleshoot these systems? Logs within the MTR?  

      • Harald_Steindl's avatar
        Harald_Steindl
        Iron Contributor
        Sep 09, 2021
        Here are a nice lists to double check:
        https://www.graham-walsh.com/microsoft-teams-room-guest-join-access-for-zoom/
        https://www.graham-walsh.com/microsoft-teams-room-guest-join-access-webex/
        Things have improved since then but nevertheless very well worth checking.
        The following link might not directly address your problem but also worth reading:
        https://hochwald.net/direct-guest-join-microsoft-teams-room-devices-does-not-work/
        AFAIK after some recent updates it works even with rewritten urls.