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BLACKROSE's avatar
BLACKROSE
Copper Contributor
Sep 20, 2026

MTR - Microphone drops during calls. Speaker works.

Dear experts,

 

I'm using Microsoft Teams Rooms (Rally/Rally Plus + Logitech tap cat5e) with the latest version on Windows 11 25H2, and I'm experiencing the following issue:

 

Problem: microphone drops during calls. Speaker works.

Symptoms:

- You hear occasional glitches or unexpected noise (such as clicking or popping) in the audio stream.

- You might also see momentary visible glitches in a video stream.

- and occasionally a USB audio or video device might stop working.

Workaround

- Unplug the device, and then reattach it to the computer.

- If step 1 doesn't work, restart the computer. Kinda points me to a windows problem or a driver problem and not a teams problem, but still unclear on the cause

 

I followed the steps described in this topic, but the issue still persists.

https://learn.microsoft.com/en-us/troubleshoot/windows-client/setup-upgrade-and-drivers/usb-audio-video-devices-malfunction?source=docs#resolution

Has anyone experienced the same issue? If so, could you please help me resolve it?

Thank you in advance.

1 Reply

  • BLACKROSE's avatar
    BLACKROSE
    Copper Contributor

    Paul Lange

    TimmyLeung0405

    oldmanriver

    SAIF2011

     

    Is there no Microsoft expert to read and assist with this issue?