Forum Discussion
MTR - Microphone drops during calls. Speaker works.
Dear experts,
I'm using Microsoft Teams Rooms (Rally/Rally Plus + Logitech tap cat5e) with the latest version on Windows 11 25H2, and I'm experiencing the following issue:
Problem: microphone drops during calls. Speaker works.
Symptoms:
- You hear occasional glitches or unexpected noise (such as clicking or popping) in the audio stream.
- You might also see momentary visible glitches in a video stream.
- and occasionally a USB audio or video device might stop working.
Workaround
- Unplug the device, and then reattach it to the computer.
- If step 1 doesn't work, restart the computer. Kinda points me to a windows problem or a driver problem and not a teams problem, but still unclear on the cause
I followed the steps described in this topic, but the issue still persists.
https://learn.microsoft.com/en-us/troubleshoot/windows-client/setup-upgrade-and-drivers/usb-audio-video-devices-malfunction?source=docs#resolution
Has anyone experienced the same issue? If so, could you please help me resolve it?
Thank you in advance.
1 Reply
- BLACKROSECopper Contributor
Paul Lange
TimmyLeung0405
oldmanriver
SAIF2011
Is there no Microsoft expert to read and assist with this issue?