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daniel_yitd's avatar
daniel_yitd
Copper Contributor
May 22, 2024
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MS Teams Voice PSTN Call recording & transcription

Hey all   I have 2 questions regarding MS teams voice PSTN direct routing. 1. Can calls made via PSTN direct routing be natively recorded or does this require a 3rd party tool? 2. Is it possible ...
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microsoft teams
  • LeonPavesic's avatar
    LeonPavesic
    May 23, 2024

    Hi daniel_yitd,

    1. Unfortunately, for PSTN calls made via Direct Routing, native recording is not fully supported.

    2. It is possible to generate transcripts of PSTN calls and have them available to internal users within the tenant, but this typically requires third-party tools (for example AudioCodes or NICE inContact).


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    Leon Pavesic
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LeonPavesic's avatar
LeonPavesic
Silver Contributor
May 23, 2024

Hi daniel_yitd,

1. Unfortunately, for PSTN calls made via Direct Routing, native recording is not fully supported.

2. It is possible to generate transcripts of PSTN calls and have them available to internal users within the tenant, but this typically requires third-party tools (for example AudioCodes or NICE inContact).


Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic
(LinkedIn)
(Twitter)

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