Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
Hello.
Recently had this problem. My video for others looks very pixelated. Looking at 'call quality' on the desktop app the resolution is 320. Old solutions point to settings on the original teams version and the functionality has been removed with the new teams version.
Internal IT services have tried everything. Graphic driver reinstall, reinstalling teams, clearing the cache, etc.
The workaround to use the browser version of teams produces a higher resolution output, but this is not great.
Looking across other forum posts, there are people having the similar issues but no solutions.
Its not the webcam as I have tested it on a different laptop and in the browser version it is fine. Though I live in an area without fibre optic internet, its not the bandwidth as my wife's laptop is fine. When in the office, the resolution is slightly better but not great.
It's as if Teams is using the resolution of the thumbnail preview and sending that out instead of a higher resolution image. The field of view on the outgoing image looks reduced giving a slightly zoomed in effect, whereas on the browser version its the FoV I would expect.
Any suggestions for a workable fix that doesn't include getting a new laptop or going to Zoom.
Thanks
ACW I struggled with this for many days. My camera app showed perfect resolution, however, my MS Teams video had the worst resolution. It was so unprofessional in meetings. Here's the fix:
Make sure Teams (or any other application) is not accessing the camera.
Go to your 'Settings' and search for 'Manage Cameras'.
Under that, select your camera in the 'Connected Cameras' section. On your camera settings page, scroll down till you find the 'Advanced camera options'. There should be an 'Edit' button there.
In the pop-up, turn on the option 'Allow multiple apps to use camera at the same time'. This will enable the 3rd option ' Media type'. By default this should say 'Let Windows choose'. Change that to the highest resolution, hit 'Apply'... and voila!
Now open the camera in MS Teams and your resolution should be awesome! :)
I have no idea why this setting is so deep in the settings. It's as if it was never meant to be found.