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jsquaredz's avatar
jsquaredz
Brass Contributor
May 02, 2020
Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue.  Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...
meetings
microsoft teams
  • RonaldDJ's avatar
    RonaldDJ
    Dec 31, 2021

    [SOLVED]

     

    I called with microsoft. The problems could be solved when you deleting the cache of Teams!

     

    o            Close Teams (dont forget the background process)

    o            Go to %appdata%\microsoft\teams

    o            Delete all files and folders here

    o            Start Teams again

     

    The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

BenGeorge's avatar
BenGeorge
Copper Contributor
Nov 11, 2025

I struggled with this for many days. My camera app showed perfect resolution, however, my MS Teams video had the worst resolution. It was so unprofessional in meetings. Here's the fix:

Make sure Teams (or any other application) is not accessing the camera.

Go to your 'Settings' and search for 'Manage Cameras'.

Under that, select your camera in the 'Connected Cameras' section. On your camera settings page, scroll down till you find the 'Advanced camera options'. There should be an 'Edit' button there.

In the pop-up, turn on the option 'Allow multiple apps to use camera at the same time'. This will enable the 3rd option ' Media type'. By default this should say 'Let Windows choose'. Change that to the highest resolution, hit 'Apply'... and voila!

Now open the camera in MS Teams and your resolution should be awesome! :)

I have no idea why this setting is so deep in the settings. It's as if it was never meant to be found.

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