Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
Hello.
Recently had this problem. My video for others looks very pixelated. Looking at 'call quality' on the desktop app the resolution is 320. Old solutions point to settings on the original teams version and the functionality has been removed with the new teams version.
Internal IT services have tried everything. Graphic driver reinstall, reinstalling teams, clearing the cache, etc.
The workaround to use the browser version of teams produces a higher resolution output, but this is not great.
Looking across other forum posts, there are people having the similar issues but no solutions.
Its not the webcam as I have tested it on a different laptop and in the browser version it is fine. Though I live in an area without fibre optic internet, its not the bandwidth as my wife's laptop is fine. When in the office, the resolution is slightly better but not great.
It's as if Teams is using the resolution of the thumbnail preview and sending that out instead of a higher resolution image. The field of view on the outgoing image looks reduced giving a slightly zoomed in effect, whereas on the browser version its the FoV I would expect.
Any suggestions for a workable fix that doesn't include getting a new laptop or going to Zoom.
Thanks
Be sure to check, in Teams admin portal, ALL the Meeting Policies. If you want maximum resolution for everyone the bitrate needs to be set to 16000. Also, the Teams admin will need to make sure there's not a specific Meeting Policy that is set to a lower bitrate for specific users/groups. There can be Meeting Policies for a variety of needs or for limits too, including RTMP/NDI, etc..
Additionally, make sure there is not any rate limiting on any streaming IP ports used by Teams, at least to the level stated above at the gateway/firewall. Perform single stream Internet speed tests too, this may reveal some network/gateway issues, a single stream should be able be reached/sustainable to 16Mb.
Last week I did a fresh video quality test between Teams and Zoom with identical equipment (a Windows, i7 7000 series processor and Owl Labs 4K plus and an older iPad Pro) and video quality was better (less video noise, truer colors and a little better sharpness) on Teams from both sources.
I did have a two-party Teams meeting with an outside company about a month ago and the video quality with the remote person was very low resolution, there was no mention from the other party how my video was. But I have had other meetings that were very good quality, so I suspect it's network issues/rate limits getting in the way most of the time or again, a Meeting Policy getting in the way.