Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
When previewing our own cam picture, i.e. before we connect to/join the meeting, the picture is still blurry when using the desktop app.
Trond_Wibe I also have poor video quality video with my 4k camera. However, when someone else joins the meeting, it's not only the other side that gets full video quality but when I pin my own video, it's also in full quality for me. Also, the meeting recording also shows my stream in full quality.
So the issue seems to be only happening at initial meeting setup and only in the Teams desktop app (not the browser as already reported by RonaldDJ).
BTW: I'm running the Teams desktop app in preview mode with version 1.5.00.5967 (64-bits).
Any update or fixes with this? just had terrible video quality and choppy audio ... changed to Google Meet and it was fine.
But then when troubleshooting Teams an hour later, Teams was fine.
Very confusing but I need to know this will be reliable. Are there certain settings tools that make higher quality videos more likely? E.g. Should I avoid the desktop app?
All thoughts / solutions welcome. Thank you!wfGT I stumbled onto this thread while looking for fixes. A few things to note for Microsoft (i am sure they already know about this but just in case).
1. The Local version of the video changes depending on the source. Let me explain. I am using a Logitech c922. If i just use it in teams directly, the output is 360 ish... locally and remotely. However if i load LogiCapture and then select the virtual source in teams the local quality is improved to 720 and so is the remote.
2. If I join from my iPhone/iPad, i have no issues. The video quality is crystal clear no matter what (dependent on connection speed which is understandable)
3. I have tried the cache resolution, that did nothing.
Here is hoping that MSFT will look at this and improve the video resolution. There are days when my only human contact is via teams. It would be nice to see real people and not minecraft villagers 🙂
All that being said, i do love teams. Just wish the video quality could be addressed.
