Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
Why has the moderator marked this thread as having a solution, clearing the cache does not work and there is no-one in this thread that has confirmed it as a fix!
- I am having this issue too. I have tried updating Firmware, updating windows, checking driver versions etc - basically everything on these threads.
Teams App is still only broadcasting really poor video quality, but all other video meeting software I have tested (even Teams Web App) shows a high quality picture.
