Forum Discussion

Brass Contributor

May 02, 2020

Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue. Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...

meetings

microsoft teams

RonaldDJ
Dec 31, 2021
[SOLVED]

I called with microsoft. The problems could be solved when you deleting the cache of Teams!

o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again

The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

RonaldDJ

Copper Contributor

Dec 31, 2021

[SOLVED]

I called with microsoft. The problems could be solved when you deleting the cache of Teams!

o Close Teams (dont forget the background process)

o Go to %appdata%\microsoft\teams

o Delete all files and folders here

o Start Teams again

The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.