Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
The same issue! We made, and make a lots of meetings. We have MS accounts in our organisation (120+ user). We usually use the MS TEAMS, but we use sometimes Zoom. Your video show our error! Exactly the same problem.... We have a 4K event camera with 1000Gbit internet connection. And the TEAMS video quality is around 480p. TERRIBLE!!! But the Zoom (what use the same camera and internet) working fine. Like a pro app. I tried to figured out, what is the problem. I tried to use just the camera app in Windows10. But it is working fine, so it isn't a driver problem. The resoult is the same: the problem is in the TEAMS system.
exportakademia Do you had a solution for this already?
Have the same problem. 4K camera has in teams a very bad quality. If i open Teams in the browser, i have a good quality.
- I am not sure, but believe the video quality is OK in "the other end" (at the recievers), and that is the most important thing.
When previewing our own cam picture, i.e. before we connect to/join the meeting, the picture is still blurry when using the desktop app.Trond_Wibe I also have poor video quality video with my 4k camera. However, when someone else joins the meeting, it's not only the other side that gets full video quality but when I pin my own video, it's also in full quality for me. Also, the meeting recording also shows my stream in full quality.
So the issue seems to be only happening at initial meeting setup and only in the Teams desktop app (not the browser as already reported by RonaldDJ).
BTW: I'm running the Teams desktop app in preview mode with version 1.5.00.5967 (64-bits).
Any update or fixes with this? just had terrible video quality and choppy audio ... changed to Google Meet and it was fine.
But then when troubleshooting Teams an hour later, Teams was fine.
Very confusing but I need to know this will be reliable. Are there certain settings tools that make higher quality videos more likely? E.g. Should I avoid the desktop app?
All thoughts / solutions welcome. Thank you!
- Thats not the case. Even the other end see a mindcraft view. if i open the camera in AMCAP, and set it to 360P, i has the same look. so Teams is not trying to get the highest resolution.
- Hi Trond - you might be right, because I don't get real complaints for other participants. I does puzzle me why on earth Teams would do this on my own end. Doesnt make any sense to alter it on the client side right?
