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jsquaredz's avatar
jsquaredz
Brass Contributor
May 02, 2020
Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue.  Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...
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microsoft teams
  • RonaldDJ's avatar
    RonaldDJ
    Dec 31, 2021

    [SOLVED]

     

    I called with microsoft. The problems could be solved when you deleting the cache of Teams!

     

    o            Close Teams (dont forget the background process)

    o            Go to %appdata%\microsoft\teams

    o            Delete all files and folders here

    o            Start Teams again

     

    The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

Padraic_D's avatar
Padraic_D
Copper Contributor
Aug 11, 2021

jsquaredz - The issue seems far more severe with high quality cameras. My Surface Pro cam works really well, Standard 720p or 1080 webcams seem to work quite well. My Brio 4K camera produces a very blurry image - even when I change the settings using the Logitech Camera Settings app down to 720p (not sure how this setting actually works technically). Image quality from Brio in the Win 10 camera app is excellent at any resolution and image quality in Zoom is also really good.

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