Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
The same issue! We made, and make a lots of meetings. We have MS accounts in our organisation (120+ user). We usually use the MS TEAMS, but we use sometimes Zoom. Your video show our error! Exactly the same problem.... We have a 4K event camera with 1000Gbit internet connection. And the TEAMS video quality is around 480p. TERRIBLE!!! But the Zoom (what use the same camera and internet) working fine. Like a pro app. I tried to figured out, what is the problem. I tried to use just the camera app in Windows10. But it is working fine, so it isn't a driver problem. The resoult is the same: the problem is in the TEAMS system.
(As a temporary workaround.)