Forum Discussion

jsquaredz's avatar
jsquaredz
Brass Contributor
May 01, 2020
Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue.  Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...
meetings
microsoft teams
  • RonaldDJ's avatar
    RonaldDJ
    Dec 31, 2021

    [SOLVED]

     

    I called with microsoft. The problems could be solved when you deleting the cache of Teams!

     

    o            Close Teams (dont forget the background process)

    o            Go to %appdata%\microsoft\teams

    o            Delete all files and folders here

    o            Start Teams again

     

    The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

Paulo247's avatar
Paulo247
Copper Contributor
Sep 30, 2020

jsquaredz Hm, so no solution yet. That's pretty bad. And just to be sure: my camera quality is, such as yours, also perfect when using Zoom or Windows 10 Camera app. So this definitely is a MS Teams issue. But that was already clear, I guess.

 

I've read a lot about this issue. But have I missed something? Are there any settings in MS Teams or the Office or Teams Control Center that I may have overlooked?

 
jsquaredz's avatar
jsquaredz
Brass Contributor
Sep 30, 2020
No settings unfortunately. Check your task manager to see what bandwidth teams is using while you’re on a call then do the same with zoom. You’ll see zoom is using more bandwidth and streaming HD video.

  • Paulo247's avatar
    Paulo247
    Copper Contributor
    Oct 01, 2020

    jsquaredz Thanks. So there's nothing more to do than just wait until MS fixes the issue?