Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
jsquaredz I've discovered that my webcam (Microsoft LifeCam Studio) was the primary reason my video was bad. It turns out it was back focusing terribly (focused behind me by at least a foot or two). I know for some this is not the issue, but be sure your webcam is working right. Turns out there are quite a few people apparently having focus issues with Microsoft webcams. I discovered it by using the Windows 10 Camera app and doing some testing.
The way to test, if your camera isn't fixed focus, is to put your hand about 6 - 10 inches from the camera, wait for it to try to focus, move the hand back another six inches and repeat. Observe the focus process. No matter where, except far away, the focus perfect for a moment but would lock in position out of focus.
Since webcams are in short supply I used a Canon - VIXIA HF R800 with a USB HDMI capture adapter and my video is much better now.
- I use a Logitech brio 4K camera. I’ve actually tried to push the video directly and through OBS and I can tell the quality from the camera is perfect like the zoom video shows.
