Forum Discussion
MS Teams Video quality is terrible
[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.
jsquaredz It's now almost october 2020. Is your video quality in MS Teams still poor? Mine is. Did you find a solution?
- it is now November 2021 .. still same issue .. how is that!
- Yes it’s still pretty much the same. I think I’ve figured out that no matter if you have one or two people on teams uses a fixed low definition stream. Each user that is added has the same as stream. Once you have a few people on and their videos are tiny you can’t notice anymore.
Zoom starts off giving a high definition stream if you’re only talking to one or two people. As you add additional people and the video windows gets smaller zoom will reduce the quality of each stream which you can’t tell because it’s more pixels than the little box has anyway.
When I did an experiment I noticed that zoom bandwidth usage stayed about the same at 1.5 or 2 mbits total no matter how many people had on.
Teams on the other Hand started with a 250k stream with just me, the. Went to 500 total once the other person joined and 750 with the third etc. by the time you have four people on and are using a megabit the individual video windows are small enough that it appears the quality improved.
Bottom line is that Microsoft should have an HD stream and adaptive streaming that only adjusts lower(per stream) as the video window size is reduced.jsquaredz Hm, so no solution yet. That's pretty bad. And just to be sure: my camera quality is, such as yours, also perfect when using Zoom or Windows 10 Camera app. So this definitely is a MS Teams issue. But that was already clear, I guess.
I've read a lot about this issue. But have I missed something? Are there any settings in MS Teams or the Office or Teams Control Center that I may have overlooked?
- No settings unfortunately. Check your task manager to see what bandwidth teams is using while you’re on a call then do the same with zoom. You’ll see zoom is using more bandwidth and streaming HD video.
- Yes it’s still pretty much the same. I think I’ve figured out that no matter if you have one or two people on teams uses a fixed low definition stream. Each user that is added has the same as stream. Once you have a few people on and their videos are tiny you can’t notice anymore.
Zoom starts of giving a high definition stream if your only talking to one or two people. As you add additional people and the video windows gets smaller zoom will reduce the quality of each stream which you can’t tell because it’s more pixels than the little box has anyway.
When I did an experiment I noticed that zoom bandwidth usage stayed about the same at 1.5 or 2 mbits total no matter how many people had on.
Teams on the other Hand started with a 250k stream with just me, the. Went to 500 total once the other person joined and 750 with the third etc. by the time you have four people on and are using a megabit the individual video windows are small enough that it appears the quality improved.
Bottom line is that Microsoft should have an HD stream and adaptive streaming that only adjusts lower(per stream) as the video window size is reduced. ThereseSolimeno Thanks. Did it.
