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jsquaredz's avatar
jsquaredz
Brass Contributor
May 02, 2020
Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue.  Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...
meetings
microsoft teams
  • RonaldDJ's avatar
    RonaldDJ
    Dec 31, 2021

    [SOLVED]

     

    I called with microsoft. The problems could be solved when you deleting the cache of Teams!

     

    o            Close Teams (dont forget the background process)

    o            Go to %appdata%\microsoft\teams

    o            Delete all files and folders here

    o            Start Teams again

     

    The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
May 03, 2020

jsquaredz Just a heads up that besides your own configuration this is most likely due to the "Awareness of Microsoft 365 temporary feature adjustments" due to the extensive increase of cloud services. For Teams one of the adjustments involved 'reduced video resolution'. I haven't noticed an update regarding this since the previous message (MC207439) so as far as I know it's still reduced.

  • MarkAllenSchneider's avatar
    MarkAllenSchneider
    Copper Contributor
    Jul 24, 2020

    ChristianBergstrom  I have been urging my dept to switch to teams.  In my demo, the video was lagging.  What a terrible first intro for them, as Zoom works flawlessly.  

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