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jsquaredz's avatar
jsquaredz
Brass Contributor
May 02, 2020
Solved

MS Teams Video quality is terrible

I am a MS fan for the most part, but you guys need to fix this Teams video quality issue.  Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video qu...
meetings
microsoft teams
  • RonaldDJ's avatar
    RonaldDJ
    Dec 31, 2021

    [SOLVED]

     

    I called with microsoft. The problems could be solved when you deleting the cache of Teams!

     

    o            Close Teams (dont forget the background process)

    o            Go to %appdata%\microsoft\teams

    o            Delete all files and folders here

    o            Start Teams again

     

    The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.

Jin Chen's avatar
Jin Chen
Iron Contributor
May 02, 2020
Teams has been good until 2 weeks ago. The video is very blurry after the background effect is enabled
  • jsquaredz's avatar
    jsquaredz
    Brass Contributor
    May 02, 2020
    Yeah, they need to spin up some more servers over at the Data Center and open up the video quality valves.

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