Forum Discussion

Copper Contributor

Apr 21, 2022

MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings

We have several MS Teams Rooms equipped with the following equipment: HP Slice Logitech Rally Plus Logitech Tap We are experiencing equipment stability issues in multiple rooms during meetin...

meetings

microsoft teams

EmersonStone

Copper Contributor

Dec 06, 2022

Jeff_Coble

I know this thread is a bit old, but I want to add that I am having the same issue with a Logitech Rally Plus hooked up to a Mac Mini. Randomly, but frequently, everything on the Rally Plus system disconnects then reconnects. The log in the Logitech sync application looks like this:

Speaker was reconnected

Mic Pod was reconnected

Display Hub was reconnected

Camera was reconnected

Speaker was disconnected

Mic Pod was disconnected

Display Hub was disconnected

Camera was disconnected

My point being, I don't think it has to do with a BIOS or MS Teams, but something on the Rally Plus end. Logitech support can only tell me to replace the cables, even though I have done that already. They are really no helpful at all. Has anybody been able to resolve this?

mpumzakcom

Copper Contributor

Aug 13, 2024

I'm seeing exactly the same on sync. The weird thing is that it happens everyday for the past almost month at very early hours of the morning at exactly 02:32 am. The Tap, Rally Camera, Swytch, Rally all disconnect and reconnect.

Also MS Teams room but on the NUC 11th gen. We thought it could be the power settings on the USB settings. So we went into the properties and Power Management and unticked "Allow the computer to turn off this device to save power". But, same thing happened again.

Di you finally get a resolve?