Forum Discussion
MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings
We have several MS Teams Rooms equipped with the following equipment: HP Slice Logitech Rally Plus Logitech Tap We are experiencing equipment stability issues in multiple rooms during meetin...
Hi Jeff,
The camera and mic stop working issues is one i have never heard of. The blank screen however, could potentially be linked to the EDID negotiation between screen and MTR. We've seen several instances (usually with 4K room displays), where the screens go blank after the system wakes up. It seems to be an issue in the handshaking and the MTR PC having problems with 4K resolution.
Adding a little EDID emulator between MTR and screen is a valid workaround. The problem will no longer occur. You can buy these on Amazon for less than 20 USD.
I do expect future Windows versions to fix this issue, but meanwhile we are stuck with emulators.
As for the Mic/camera/speakers stopping the working, i would first look at the cabling on these. Typically they are connected using USB cables, which are not always stable (specially when longer variants have been used).
The camera and mic stop working issues is one i have never heard of. The blank screen however, could potentially be linked to the EDID negotiation between screen and MTR. We've seen several instances (usually with 4K room displays), where the screens go blank after the system wakes up. It seems to be an issue in the handshaking and the MTR PC having problems with 4K resolution.
Adding a little EDID emulator between MTR and screen is a valid workaround. The problem will no longer occur. You can buy these on Amazon for less than 20 USD.
I do expect future Windows versions to fix this issue, but meanwhile we are stuck with emulators.
As for the Mic/camera/speakers stopping the working, i would first look at the cabling on these. Typically they are connected using USB cables, which are not always stable (specially when longer variants have been used).
The audio/video drops issue that is well known problem for Logitech Rally plus TabletHub and DisplayHub configuration. The problem has been occurred since April since Intel upgrade it's Bios/UEFI (multiple platforms/ vendors) via Windows update or Rooms managed service from Microsoft.