Forum Discussion
MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings
We have been experiencing the same issues with our Logitech rally setup only for the past few months though. I'm wondering if a recent firmware update caused these issues... Let me know if you get it figured out.
Yes, we traced back to the Microsoft Rooms Microsoft pushed Intel NUC (gen 11) bios update to 0064 version in April which causes the USB connection interruption issue.
Unfortunately, the BIOS update is not reversable , have to wait Intel to fix the BIOS.
It causes sometimes statics noice in Login Rally speaker, and USB interruptions..
Microsoft and Logi support are useless, they pointed finger to each other.
Logi now published (NUC 0064 BIOS) caused static noise issue as known issue.
Microsoft published bulletin indicates they suspended the 0064 BIOS windows update .
The NUC (Tiger Canyon TNTGL357, with Gen 11 tiger lake CPU) 0064 BIOS reported from other users for the USB interuption problem in reddit and Intel forums https://community.intel.com/t5/Intel-NUCs/NUC11-USB-problems-after-upgrade-to-BIOS-0064/m-p/1380098#M90799
The NUC BIOS 0064 update include ME Firmware, EC Firmware update, it may also shared with other brand Intel Tiger Lake device firmware updated and the similar issue as well
HP Slice shares the similarities for BIOS update, ME Firmware, EC Firmware update as well. Check your device firmware/BIOS update history , you might see something happened in the April ~ May. if you are in the latest update that you get the problem
- Unfortunately , Intel released BIOS 0067 it does not fix the issue on 0064 for the USB disconnection problem