Forum Discussion
MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings
Yes, we are experiencing the same problem for all our NUC + Rally camera + Logi DisplayHub + TableHuB + TAP.
All Teams rooms experiencing issues since middle of April, the many issues came out. intermittent lost video/audio in the meeting or off meeting.
from the Windows logs can see the USB disconnection .
Opened the Microsoft and Logi support ticket, no help from either party so far.
most likely the issue cause Logi/Microsoft/Intel firmware update
We have been experiencing the same issues with our Logitech rally setup only for the past few months though. I'm wondering if a recent firmware update caused these issues... Let me know if you get it figured out.
Yes, we traced back to the Microsoft Rooms Microsoft pushed Intel NUC (gen 11) bios update to 0064 version in April which causes the USB connection interruption issue.
Unfortunately, the BIOS update is not reversable , have to wait Intel to fix the BIOS.
It causes sometimes statics noice in Login Rally speaker, and USB interruptions..
Microsoft and Logi support are useless, they pointed finger to each other.
Logi now published (NUC 0064 BIOS) caused static noise issue as known issue.
Microsoft published bulletin indicates they suspended the 0064 BIOS windows update .
The NUC (Tiger Canyon TNTGL357, with Gen 11 tiger lake CPU) 0064 BIOS reported from other users for the USB interuption problem in reddit and Intel forums https://community.intel.com/t5/Intel-NUCs/NUC11-USB-problems-after-upgrade-to-BIOS-0064/m-p/1380098#M90799
The NUC BIOS 0064 update include ME Firmware, EC Firmware update, it may also shared with other brand Intel Tiger Lake device firmware updated and the similar issue as well
HP Slice shares the similarities for BIOS update, ME Firmware, EC Firmware update as well. Check your device firmware/BIOS update history , you might see something happened in the April ~ May. if you are in the latest update that you get the problem
- Unfortunately , Intel released BIOS 0067 it does not fix the issue on 0064 for the USB disconnection problem
I have a case open with Logitech which has been open since the end of May. I suggest everyone with the same issue to open a case in the hope they get more pressure to resolve the issue faster.
Their last update was that "Engineering is working around the clock to identify a permanent fix".... right ....
One suggestion was to move the compute from the table hub and connect it to the display hub. I did this on one of our units temporarily for a week or so without issue.
- We have some flexibility in our conference rooms, so I ended up re-doing all of them so the NUC connects to the Display Hub instead of the Table Hub (12 rooms). It's been four weeks since I completed the work in all the rooms and the issue has not reoccurred. I still have a case open with Logitech, but no timeline for a fix.
