Forum Discussion
MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings
We're also having instability issues with some of our rooms with the setup - NUC + TAP + Meetup.
I checked the firmware of the meetup thinking it could be a recent driver update, both are on 1.16.
The only fix we've found is doing a hard reset from the power strip to power cycle everything. A restart from the Nuc would not fix the audio issues.
Also we've had issues of joining a meeting and the black screen occurring while you're in the meeting.
I've never experienced such problems, but then again i don't work with the products you mentioned.
I would advise you to open a MSFT ticket. (Your admin can do so through the M365 admin portal).
Hope they can help you fix this!
I would check the network as well. Just go into TAC and have a look at the call quality for the particular calls you notice it happening. I have seen some strange behaviour like that when there are connection issues.
When you go into Logitech Sync on the admin side of the Slice can you see the devices connected and healthy? If you have a particular time that it dropped go into the Event Viewer of the admin side and see if there were actually USB disconnect events. This will help narrow down what is going on.
good justinbliss
