Forum Discussion
MS Teams Room - HP Slice - Logitech Rally - Rally Equipment Stability Issues During Meetings
The camera and mic stop working issues is one i have never heard of. The blank screen however, could potentially be linked to the EDID negotiation between screen and MTR. We've seen several instances (usually with 4K room displays), where the screens go blank after the system wakes up. It seems to be an issue in the handshaking and the MTR PC having problems with 4K resolution.
Adding a little EDID emulator between MTR and screen is a valid workaround. The problem will no longer occur. You can buy these on Amazon for less than 20 USD.
I do expect future Windows versions to fix this issue, but meanwhile we are stuck with emulators.
As for the Mic/camera/speakers stopping the working, i would first look at the cabling on these. Typically they are connected using USB cables, which are not always stable (specially when longer variants have been used).
The audio/video drops issue that is well known problem for Logitech Rally plus TabletHub and DisplayHub configuration. The problem has been occurred since April since Intel upgrade it's Bios/UEFI (multiple platforms/ vendors) via Windows update or Rooms managed service from Microsoft.
We're also having instability issues with some of our rooms with the setup - NUC + TAP + Meetup.
I checked the firmware of the meetup thinking it could be a recent driver update, both are on 1.16.
The only fix we've found is doing a hard reset from the power strip to power cycle everything. A restart from the Nuc would not fix the audio issues.
Also we've had issues of joining a meeting and the black screen occurring while you're in the meeting.
- That sounds like troublesome indeed.
I've never experienced such problems, but then again i don't work with the products you mentioned.
I would advise you to open a MSFT ticket. (Your admin can do so through the M365 admin portal).
Hope they can help you fix this!I would check the network as well. Just go into TAC and have a look at the call quality for the particular calls you notice it happening. I have seen some strange behaviour like that when there are connection issues.
When you go into Logitech Sync on the admin side of the Slice can you see the devices connected and healthy? If you have a particular time that it dropped go into the Event Viewer of the admin side and see if there were actually USB disconnect events. This will help narrow down what is going on.
