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Lars_Nestler's avatar
Lars_Nestler
Brass Contributor
Aug 26, 2019
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MS Teams Direct Routing: One phone number for all outgoing calls

Hi,    Is there a possible way to have a single call number for all calls going out/in? Ex: We have 20 users but only 1 "main" office phone number. Is it possible to assign this office number to a...
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Direct Routing
microsoft teams
  • Lars_Nestler's avatar
    Lars_Nestler
    Brass Contributor
    Aug 27, 2019

    Hi Magnus Sandtorv, thanks for your suggestion.

     

    While this is a good idea, I think I found a better way... (?)

    I found that you can use extensions with the ";ext=xx" tag.

    So technically I can use the same number for each user but with a different extension (ex. 1-20) and the outgoing number will be the same.

     

    Are there disadvantages to my method?

     

    - Lars

     

    • Emanuel van der Aalst's avatar
      Emanuel van der Aalst
      Brass Contributor
      May 17, 2020
      Hi Lars

      Did you configure it like this in the end? And did it work? I'm looking to do the same to have a few phone numbers for many people. I could not be bothered that you can't call users directly because they don't have a number.

      So the flow would be:
      Incomming call +3214212223 -> Auto Attendant -> Call Queu -> Users (40+)
      Users -> Outgoing call using +3214212223
      • Lars_Nestler's avatar
        Lars_Nestler
        Brass Contributor
        May 18, 2020

        Emanuel van der Aalst Yes, we have one customer set up like this.

        You just set each user number to be: tel:+3214212223;ext=1 to tel:+3214212223;ext=40

        But you have to configure the SBC to be the same number (+3214212223) for this SIP Line.

         

        This may vary between SBC's, but we set the SBC to use the "default" fallback number.

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