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MS Teams Direct Routing: One phone number for all outgoing calls
Hi, Is there a possible way to have a single call number for all calls going out/in? Ex: We have 20 users but only 1 "main" office phone number. Is it possible to assign this office number to a...
- Hi Lars,
Have a look at Caller ID policies in Teams Admin Center (currently rolling out).
https://docs.microsoft.com/en-us/microsoftteams/caller-id-policies
\Magnus
Hi Magnus Sandtorv, thanks for your suggestion.
While this is a good idea, I think I found a better way... (?)
I found that you can use extensions with the ";ext=xx" tag.
So technically I can use the same number for each user but with a different extension (ex. 1-20) and the outgoing number will be the same.
Are there disadvantages to my method?
- Lars
Hi Lars
Did you configure it like this in the end? And did it work? I'm looking to do the same to have a few phone numbers for many people. I could not be bothered that you can't call users directly because they don't have a number.
So the flow would be:
Incomming call +3214212223 -> Auto Attendant -> Call Queu -> Users (40+)
Users -> Outgoing call using +3214212223
Did you configure it like this in the end? And did it work? I'm looking to do the same to have a few phone numbers for many people. I could not be bothered that you can't call users directly because they don't have a number.
So the flow would be:
Incomming call +3214212223 -> Auto Attendant -> Call Queu -> Users (40+)
Users -> Outgoing call using +3214212223
Emanuel van der Aalst Yes, we have one customer set up like this.
You just set each user number to be: tel:+3214212223;ext=1 to tel:+3214212223;ext=40
But you have to configure the SBC to be the same number (+3214212223) for this SIP Line.
This may vary between SBC's, but we set the SBC to use the "default" fallback number.