Forum Discussion
MS Teams Desktop APP - Sorry we couldn't connect you.
Hello all ,
I want to roll out MS teams to use company wide since we have included in our office365 bundle . I have created a small user test group before company wide push. My issue is that in some of the users i am facing the issue where the desktop app will not connect to any Audio/Video meeting with the error "Sorry we couldn't connect you". Others it works fine.
The users can join all meeting fine via a browser though.
I have checked event logs and the only error i see when joining a meeting is the 4227 error TCIP .
I have tried reinstall ms teams , restart pc , check drivers nothing.
I havealso tried manual install from downlaoded msi and exe still same issue.
Can anyone pelase help ?
26 Replies
- Do you have a proxy setup for internet traffic? Can users open meetings in the webclient? If you log into the Teams client off of your corporate network, can you join a Teams meeting?
hello
try to connect throw mobile app to be sure there is no issue related to licences for this user
regards
KleanthisHello, I have the same problem on my PC, can't connect to a call, but on my mobile I can connect. the issue is of Microsoft teams for PC. Microsoft looks like a government agency, as they don't care about this kind of issue.
None?
No thats not it my users never managed to connect via the app since installation.
