Forum Discussion

Copper Contributor

Mar 30, 2020

MS Teams Desktop APP - Sorry we couldn't connect you.

Hello all , I want to roll out MS teams to use company wide since we have included in our office365 bundle . I have created a small user test group before company wide push. My issue is that in s...

Copper Contributor

Jun 26, 2020

FWIW I was able to resolve this for me by Sign Out and back in again. A password change may have affected it. Note that restarting the app was not enough.

joawal
Copper Contributor
Dec 15, 2020
FWIW I was able to resolve this for me by Sign Out and back in again. A password change may have affected it. Note that restarting the app was not enough.

This worked great for me, thanks for the advice.
PReinie
Copper Contributor
Oct 05, 2020
keithdtyler
I encountered this today with a user.
He had been on a Teams meeting earlier and had left his Bluetooth speakers on & connected to the laptop.
He got the "Sorry we couldn't connect you" Teams app message when he tried to join a later meeting.
He changed Teams to use system speaker, then he could connect.
He was then able to change Teams to use the Bluetooth speakers.
I suspect that signing out and back in to Teams would have done it too - to use system speakers instead of Bluetooth.