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Kleanthis's avatar
Kleanthis
Copper Contributor
Mar 30, 2020

MS Teams Desktop APP - Sorry we couldn't connect you.

Hello all ,   I want to roll out MS teams to use company wide since we have included in our office365 bundle . I have created a small user test group before company wide push. My issue is that in s...
client
Desktop cleint
Error
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aaznar's avatar
aaznar
Copper Contributor
May 14, 2020

spidermn one of our users is having this issue. I have tried disabling Windows Defender firewall and that did not help. she can call form the app on a different device, from the web version of Teams, and from her cellphone. 

spidermn's avatar
spidermn
Copper Contributor
May 14, 2020
Did you try the reg edit? It has worked in every instance where we have had the issue.
  • aaznar's avatar
    aaznar
    Copper Contributor
    May 14, 2020

    spidermn I do not have the folder AutoEnrollment

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Cryptography\AutoEnrollment]
    "AEPolicy"=dword:00008000

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