Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
ecmillion Hi, I have the same or a similar issue for way over a year now. In my situation my complete computer setup freezes. All three screens stay visible but are 'dead', mouse doesn't move, ctrl+alt+del doesn't work, ctrl+shft+esc doesn't work and sometimes a nasty sound is coming from the speakers. The only way back is hold the power knob on the computer until it shuts down and restart the whole computer. I first suspected the logitech brio 4k webcam. More specific I feared that several applications were trying to use the microphone and/or camera of the brio. Teams even crashes when the webcam isn't connected. I reinstalled Windows 10. Shut down all unneccesary tsr programs, disabled the hardware acceleration in MS Teams. No matter what I do, it keeps freezing my computer, mostly one time per one hour meeting, sometimes even two times. I try to stay positive about MS Teams, but I also work with Discord for my work, and there I don't have any of these problems. Just for the record my graphics card is a NVIDIA GeForce GTX 1060 3GB. Oh, and by the way...HELP!
Lorenz_Michels Hi, I finally found the SOLUTION to my specific problem. I turned of the onboard graphics card (Intel) via the BIOS and now all works fine!! So it wasn't a problem of MS Teams, neither the microphone nor the webcam. Since I use the NVIDIA graphics card to lighten up my three monitors and beamer, the onboard graphics card wasn't used. Apparently it still tried to interfere causing problems.
- Hi,
We're issueing this problem at the moment.
Was the colution mentioned above a good solution?
Kind regards, Viktor
Lorenz_MichelsDo you have REALTEK drivers installed and what is the make/model of your computer specifically. Thank you.
Yes, there is a device "Realtek PCIe GbE Family Controller" A NIC with driver RT640X64.SYS (9.1.410.2015, 695.28 KB(711.968 bytes), 2019-06-04 20:44. It isn't an of the shelve PC, it's built on specifications:Processor Intel i7-4770 3.40GHz 4 Core(s) 8 logical processors CPU Cooler Intel with processor Moederbord Gigabyte GA-Z87M-D3H Ramgeheugen Kingston 8GB DDR3 1600MHz Kit Videokaart NVIDIA GeForce GTX 1060 3GB DVD Brander Samsung SH-224BB DVD Brander Voeding Be-Quiet Pure Power L8 CM 430W Behuizing Chieftec SD-01B-B Disks Samsung SSD 850 EVO 500GB Samsung SSD 860 EVO 1TB Seagate ST1000DM03-1CH162 Seagate ST8000AS0002-1NA17Z Lorenz_MichelsThis issue was solved in our forum response on May 14th now buried in the replies of this thread. Here they are:
