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KDubs
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Joined Apr 23, 2020
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Re: MS Teams crashes *sometimes* during Video calls/meetings
TIER4TS We think we finally found a fix for this. So far has worked for 4/4 of the machine who had this issue. From Admin profile Update all firmware BIOS, Chipset, etc. Dell Command Update works well for this. Select all Critical updates and you are covered. Control Panel > Programs and features Delete all Realtek software For this and all subsequent Realtek installs follow the InstallShield Wizard and allow to reboot as needed (sometimes multiple times) Browse to support.dell.com Enter the service tag for the unit at hand Go to Drivers & Downloads Enter Keyword "audio" Download Realtek High Definition Audio Driver ver 6.0.8816.1_A06.EXE (01 Nov 2019) (Realtek-High-Definition-Audio-Driver_330WW_WIN_6.0.8816.1_A06.EXE) Install following InstallShield Wizard (multiple reboots) When complete open Device Manager. Select and uninstall all devices under Audio Inputs and Outputs Select and uninstall all devices under Sound, Video, and Game Controllers NOTE: Where it is an option, check the box to “Delete the driver software for this device” Reboot Open Teams and test If Teams crashes or freezes within the first 4-5 calls, (in and/or out) reboot again.44KViews1like4CommentsRe: MS Teams crashes *sometimes* during Video calls/meetings
Forrest_H The only machines experiencing crashes for us are the new Dell AIOs we purchased, all our other machines work fine. The AIOs do not have any sort of dock attached to them and we have found that on some removing the Realtek drivers from programs and features fixes the issue. On others it has no affect.46KViews0likes0CommentsRe: MS Teams crashes *sometimes* during Video calls/meetings
TIER4TS Here is the log from an affected computer. I cleared the logs. Started up Teams, went into settings and used the Test Call button. Teams immediately froze and relaunched itself after a minute or two, these logs are from right after it relaunched. https://pastebin.com/E1dW40iS47KViews1like0CommentsRe: MS Teams crashes *sometimes* during Video calls/meetings
TIER4TS We are having the same issues as you described. It only happens to our new Dell AIOs that we purchased in over the last 5-6 months. It does not happen on any of our other desktops or laptops. We have tried installing older Realtek drivers, newer Realtek drivers and removing the Realtek program from the programs and features list. The frustrating thing is that the fixes appear to work for some and not others. We have three computers that all had this issue fixed by removing the Realtek program from the programs list and rebooting. Not a problem since on those, yet others that fix does not work. Trying to find a commonality of the systems between what works and what doesn't is proving difficult. We have reach out to Dell Pro Support and they are just as stumped as we are currently. If you have any ideas please let me know.47KViews1like2Comments
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