Forum Discussion
MS Teams Call Queues - Call agents on external numbers?
Hey RyanGilreath1385 ,
As far as i am aware call queues don not allow you to transfer to an external number directly, an AutoAttendant does, without any additional configuration like hybrid/direct routing etc. The way i have achieved this in past is setup simultaneous ring to an external phone number via Teams client for an enterprise voice enabled user. That way when an agent is supposed to receive a call, his cell phone would ring simultaneously as well. Last i tested simultaneous ring works even if the Teams client is logged out, not sure if that still is the case worth a shot though.
Thanks
Hey RyanGilreath1385 ,
As far as i am aware call queues don not allow you to transfer to an external number directly, an AutoAttendant does, without any additional configuration like hybrid/direct routing etc. The way i have achieved this in past is setup simultaneous ring to an external phone number via Teams client for an enterprise voice enabled user. That way when an agent is supposed to receive a call, his cell phone would ring simultaneously as well. Last i tested simultaneous ring works even if the Teams client is logged out, not sure if that still is the case worth a shot though.
Thanks
Thanksharveer singh
I had a feeling this was the case, but wanted to be sure.
Since I had not used the Calling plan/Phone license before, I didn't realize there were additional call setting in the Teams client! It looks like your suggestion is still valid, although I've not gotten it to ring both at the same time yet. I think it has to do with settings propagation, as changes seem to take forever to implement, so I am waiting to see.
Again, thanks for the information and time!
