Forum Discussion
MS Teams - Contacts & Unlicensed Users
Hello, I'm really hoping someone can help me with this one We are in the process of implementing Teams Enterprise Voice via Direct Routing and I am facing an issue with incoming calls from un...
Hi,
Can you please request the End Users to add the contact to their Microsoft Teams Contact and check if they are able to see the contact name while the incoming calls are coming across. I tried replicating the same with the Microsoft Calling Plans and works seamlessly.
With Regards,
Satish U
Can you please request the End Users to add the contact to their Microsoft Teams Contact and check if they are able to see the contact name while the incoming calls are coming across. I tried replicating the same with the Microsoft Calling Plans and works seamlessly.
With Regards,
Satish U
Thank you very much for your response Satish.
Are you saying that Teams will only resolve the incoming number to contacts stored locally and that we can't use accounts stored in the GAL/Azure AD? We have 1500+ users so having them all create local contacts would be a huge ask.
Thanks again
Ash
Are you saying that Teams will only resolve the incoming number to contacts stored locally and that we can't use accounts stored in the GAL/Azure AD? We have 1500+ users so having them all create local contacts would be a huge ask.
Thanks again
Ash