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Sergius's avatar
Sergius
Copper Contributor
Jun 30, 2023

Mobile number not showing in Teams

Hello all Maybe someone here can give me some information. I didn't get an answer in the Citrix forum.  Simple question. User A and User B have an office phone number and a mobile phone number in ...
microsoft teams
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MySergius's avatar
MySergius
Copper Contributor
Hello Leon

Thank you for your answer.
We are currently using Teams and Citrix for exactly the reason you described.
Both products are very dynamic and the interaction is constantly being improved.

I'm not really getting anywhere with Citrix support. They can't/won't answer my question without a deeper analysis. This is of course perfectly understandable if there is a problem, but I would like to know first if this behaviour is normal. If this behaviour is not normal, it would be well worth investing time to clarify it in more detail.
Currently it seems that we are the only ones in the world who use Team / Citrix and Mobile numbers. I would absolutely appreciate it if someone could confirm what the behaviour should be.
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Jul 03, 2023

Hello MySergius,

thanks for the update.

Looking through Microsoft documentiation I haven't find anything related that the option of showing the number using Microsoft Teams in Citrix is not possible (or not supported).

Teams for Virtualized Desktop Infrastructure - Microsoft Teams | Microsoft Learn

I would still recommend contacting the official support channels of both Microsoft Teams and Citrix. Contacting the support teams directly will allow you to discuss your specific scenario and inquire about the expected behavior. They have the expertise to assist you further and address any concerns or issues you may be facing with the integration between Teams, Citrix, and mobile numbers.

Kindest regards

Leon

  • MySergius's avatar
    MySergius
    Copper Contributor
    Aug 02, 2023

    LeonPavesic 

     

    Hi

    I have received feedback from Citrix. The behaviour should not be like this. In other words, it is a bug.

     

    Here is the text from Citrix support:
    We had engaged our engineering team on the reported query to test the behavior in our lab, as we from the break-fix team. Our engineering team has reproduced the same in-house and confirmed that the issue that you are facing is not an expected behavior, please find the below screenshot for reference. Additionally, as per the recommendation from our engineering team, we suggest you have it investigated by the Microsoft team, as this has to be investigated from the configuration point of view.

     

    Greetings
    Andy

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