Mobile number not showing in Teams

Silver Contributor

Jul 02, 2023

The behavior you described, where the name of User A is not displayed when calling User B from a mobile phone in Teams running within a Citrix session, could be attributed to the configuration or limitations of the Citrix environment. Here are a few points to consider:

1. Citrix Environment: The behavior you're experiencing might be specific to the Citrix environment, which could have its own settings and configurations that affect the display of caller information.

2. Integration and Configuration: Teams integration within Citrix might have specific configurations or limitations that impact the display of caller information. It's possible that certain features or functionalities, such as caller identification, are not fully supported or enabled within the Citrix environment.

3. Citrix and Teams Updates: Ensure that you have the latest updates installed for both Citrix and Teams, as updates often include bug fixes and improvements that can address such issues.

4. Support and Documentation: Reach out to Citrix support or consult the Citrix documentation to understand the specific behavior and limitations related to Teams integration within Citrix. They can provide more insight into how caller information is handled in the Citrix environment.

The issue you're having might not be a direct issue with Teams but rather a result of the Citrix environment's configuration or limitations. Consulting with Citrix support can provide more specialized guidance for your specific Citrix deployment.

Kindest regards

Leon Pavesic

MySergius
Copper Contributor
Jul 03, 2023
Hello Leon

Thank you for your answer.
We are currently using Teams and Citrix for exactly the reason you described.
Both products are very dynamic and the interaction is constantly being improved.

I'm not really getting anywhere with Citrix support. They can't/won't answer my question without a deeper analysis. This is of course perfectly understandable if there is a problem, but I would like to know first if this behaviour is normal. If this behaviour is not normal, it would be well worth investing time to clarify it in more detail.
Currently it seems that we are the only ones in the world who use Team / Citrix and Mobile numbers. I would absolutely appreciate it if someone could confirm what the behaviour should be.
- LeonPavesic
  Silver Contributor
  Jul 03, 2023
  Hello MySergius,
  
  thanks for the update.
  
  Looking through Microsoft documentiation I haven't find anything related that the option of showing the number using Microsoft Teams in Citrix is not possible (or not supported).
  
  Teams for Virtualized Desktop Infrastructure - Microsoft Teams | Microsoft Learn
  
  I would still recommend contacting the official support channels of both Microsoft Teams and Citrix. Contacting the support teams directly will allow you to discuss your specific scenario and inquire about the expected behavior. They have the expertise to assist you further and address any concerns or issues you may be facing with the integration between Teams, Citrix, and mobile numbers.
  
  Kindest regards
  
  Leon
  - MySergius
    Copper Contributor
    Aug 02, 2023
    LeonPavesic
    
    Hi
    I have received feedback from Citrix. The behaviour should not be like this. In other words, it is a bug.
    
    Here is the text from Citrix support:
    We had engaged our engineering team on the reported query to test the behavior in our lab, as we from the break-fix team. Our engineering team has reproduced the same in-house and confirmed that the issue that you are facing is not an expected behavior, please find the below screenshot for reference. Additionally, as per the recommendation from our engineering team, we suggest you have it investigated by the Microsoft team, as this has to be investigated from the configuration point of view.
    
    Greetings
    Andy

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