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Firework-1's avatar
Firework-1
Copper Contributor
Jan 09, 2025
Solved

Missing Teams and Classes under Teams Tab (Desktop Version)

Good morning, Our organisation utilises Microsoft Teams for internal and external communication. We have recently received several reports of users missing their Teams and Classes under the Teams t...
microsoft teams
User Interface
  • Firework-1's avatar
    Firework-1
    Jan 15, 2025

    Hi vodka_ATX

    Thank you for your reply.

    I managed to resolve the issue by resetting the Microsoft Teams desktop client through Windows Settings. This caused the missing Teams and Classes to reappear for the affected users. These are the steps I followed -

    1. Make sure Microsoft Teams is closed completely closed. (You can quit Teams from the taskbar.)
    2. Search for 'Microsoft Teams' using the taskbar search box.
    3. Right-click and select 'App Settings'
    4. Scroll down and select 'Reset'
    5. Open Teams and ask the user to sign back into their Microsoft account.

     

    I hope this resolves your issue too.

vodka_ATX's avatar
vodka_ATX
Copper Contributor
Jan 14, 2025

This was reported to me this morning. My version is different than the user's version. The user has the version you reported, 24335.208.3315.1951 and their Client Version is 49/24120100213.

My version is different: 24295.605.3225.8804 and my Client Versoin is the same: 49/24120100213.

Both my Teams app and the user's Teams apps show " You've got the latest version Last checked on 1/14/2025."

This is the first I've heard of this and I have no other clues at this time.

Firework-1's avatar
Firework-1
Copper Contributor
Jan 15, 2025

Hi vodka_ATX

Thank you for your reply.

I managed to resolve the issue by resetting the Microsoft Teams desktop client through Windows Settings. This caused the missing Teams and Classes to reappear for the affected users. These are the steps I followed -

  1. Make sure Microsoft Teams is closed completely closed. (You can quit Teams from the taskbar.)
  2. Search for 'Microsoft Teams' using the taskbar search box.
  3. Right-click and select 'App Settings'
  4. Scroll down and select 'Reset'
  5. Open Teams and ask the user to sign back into their Microsoft account.

 

I hope this resolves your issue too.

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