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heatherwalker's avatar
heatherwalker
Copper Contributor
Feb 01, 2021
Solved

Missing send button in chat in teams app on Android

I have just tried to send a message in the app on my phone, only to notice that the send button is missing! I can type and navigate all the menus, just no send button. It worked fine last week, but t...
Messaging
microsoft teams
User Interface
  • heatherwalker's avatar
    heatherwalker
    Feb 02, 2021

    UPDATE:

     

    After experimenting with the screen resolution settings in the Samsung settings menu I discovered that a) changing the resolution does not fix it but b) changing screen zoom does. Mine apparently was fully "zoomed in". Zooming out slightly shows that the send button had fallen off the right hand side of the screen. Annoyingly zooming out also makes the font really small for everything so I still have to have the button cut off slightly to make reading things on my phone possible, but I can now access the send button. 

     

    TL;DR: on Samsung S10+ search for "screen resolution" in your settings, then crank the screen zoom down a little May work for other Samsungs.

hohohono's avatar
hohohono
Brass Contributor
Feb 01, 2021

Apparently some people were able to get the Send button back by going to the phone settings and changing the display screen resolution / zoom level. However, this has not worked for our user (Galaxy S10).

 

See this also: https://answers.microsoft.com/en-us/msteams/forum/all/unable-to-send-chat-in-teams-on-samsung-galaxy-s10/b3718968-dd27-4c4d-a66c-b18be0eeed8d 

  • OusBer's avatar
    OusBer
    Copper Contributor
    Feb 02, 2021
    Worked for my S10
  • RonMason's avatar
    RonMason
    Copper Contributor
    Feb 01, 2021
    Screen Zoom
    • hohohono's avatar
      hohohono
      Brass Contributor
      Feb 01, 2021

      RonMason Hey Ron, I'm glad it's fixed for you. That's interesting, how do you get that Screen Zoom to show up?! I don't have a Samsung personally, so I can't check it myself. I thought I'd done it all by going into Settings > Display and everything; I'm not sure how you got to see the Screen Zoom within Teams itself? From Settings, the Screen Zoom was also set to the lowest/smallest as well, so I'm not sure what I'm missing.

      • nroper's avatar
        nroper
        Copper Contributor
        Feb 03, 2021

        hohohono I saw your exchange with RonMason which was super helpful. I have a Huawei and was experiencing this new issue. I followed your path to Go to Settings > Display and Brightness > Text and Display size and made it smaller et voila it worked!!  

        Thanks to this community exchange I found a quick solution!!

  • RonMason's avatar
    RonMason
    Copper Contributor
    Feb 01, 2021
    I read the link you attached and tried the Screen Zoom adjustment mentioned and that resolved the issue. Thank you!
    • Ajay950's avatar
      Ajay950
      Copper Contributor
      Feb 02, 2021
      Nothing has worked for me - tried changing don't size, tried zoom, tried easy mode, tried uninstall, even tried banging the phone on my head a few times, as well as trying to stretch my phone to increase it's screen size. Those didn't work either.
      • kenperras's avatar
        kenperras
        Copper Contributor
        Feb 02, 2021

        Samsung S8 here: the send button is missing as well. Changing screen resolution, font size, uninstalling and re-installing the app, etc doesn't work. I have full access to Team on my laptop. 

         

        This occurred precisely after the update was installed on my phone (between Friday evening Jan 29 and Monday morning Feb 1).

  • RonMason's avatar
    RonMason
    Copper Contributor
    Feb 01, 2021
    Resolution from FHD to HD did not resolve. But I can now just barely see the left edge of the button, so this does appear to be on the right track.

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