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tsiv_work's avatar
tsiv_work
Copper Contributor
Sep 28, 2021

Missing notifications in chat...

Hi there

 

I have an annoying problem in teams desktop app.

 

I experience that notifications dissapear in my chat with a colleque.

 

So here's what I do:

1. Send a message in a direct chat with the colleque.

2. Move away from teams to another app waiting for reply from my colleque.

3. Reply is shown on my iPhone.

4. When I go to teams desktop app to make my reply to my colleque - the reply he gave is not shown in the chat-thread in the desktop app! The message simply disappear...

 

When I restart the teams desktop app the messages are visible - until I post a new one and the story repeats itself...

 

Any suggestions til what can be done - I already tried to clear the cache folder in teams app - that didn't help.

 

Kind regards

Thomas

microsoft teams

7 Replies

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  • Surya_Pammi's avatar
    Surya_Pammi
    Iron Contributor
    Sep 28, 2021

    tsiv_work :

    Please check if Cache is cleared in following locations and validate if the issue is fixed.
    Also Please post your Teams desktop app version, Antivirus installed and check if same issue is replicated while using Teams Web browser mode

    %AppData%\Microsoft\teams\application cache\cache
    %AppData%\Microsoft\teams\blob_storage
    %AppData%\Microsoft\teams\databases
    %AppData%\Microsoft\teams\cache
    %AppData%\Microsoft\teams\gpucache
    %AppData%\Microsoft\teams\Indexeddb
    %AppData%\Microsoft\teams\Local Storage
    %AppData%\Microsoft\teams\tmp
    %LocalAppData%\Google\Chrome\User Data\Default\Cache
    %LocalAppData%\Google\Chrome\User Data\Default\Cookies
    %LocalAppData%\Google\Chrome\User Data\Default\Web Data
    Internet Explorer Temporary Internet Files
    Internet Explorer Cookies

    Please mark this as Best response if it helps resolving your issue

     

    • tsiv_work's avatar
      tsiv_work
      Copper Contributor
      Sep 28, 2021
      Hi there

      Done what you asked - and right now it works.

      I need to make sure that it works completely though. I removed a setting on my apple watch to "show notification from iphone on watch" - and I just need to see if this was the "sinner".

      If it works after som further testing I'll mark your answer as the solution.

      Kind regards
      Thomas
      • Surya_Pammi's avatar
        Surya_Pammi
        Iron Contributor
        Sep 28, 2021

        tsiv_work : Sure, will wait for your response. If you are still facing issue...provide some information about Antivirus installed on your machine.

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