Forum Discussion
kaaremai
Oct 09, 2022Brass Contributor
Missing messages in shared channels in Windows client
Hi, We've begun using the new "Shared Channels" extensively inside our org. However we've noticed a major bug which makes it impossible to use this new feature before it has been fixed: When ...
PhilipHaglund
Copper Contributor
We have the exact same issue here... kaaremai, any response yet from MS Support?
kaaremai
Oct 15, 2022Brass Contributor
Yes I got a response asking me to clear the Teams cache through these steps:
Spoiler
Clear Teams cache in Windows
- If Teams and outlook app is still running, right-click the Teams icon in the taskbar, and then select Quit and close outlook app as well.
- Open the Run dialog box by pressing the Windows logo key
- In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
- Delete all files and folders in the %appdata%\Microsoft\Teams directory.
- Restart Teams.
Clear Teams cache in macOS
If Teams and outlook app is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q and close outlook app.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
ConsoleCopyrm -r ~/Library/Application\ Support/Microsoft/Teams
Restart Teams.
This does indeed fix the problem for PAST missing messages. We're currently investigating/observing if it also fixes the problem for future messages (messages being sent after the cache clearing).
- kaaremaiOct 20, 2022Brass ContributorI can now confirm that it does not fix the issue. Shared channels are unreliable in the windows client! Everything is OK in both the browser version and the ios mobile version.