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AlessandroIorio's avatar
AlessandroIorio
Copper Contributor
May 27, 2020

Microsoft Teams

I have some problems with Microsoft Teams.

I have installed the app with my macbook but when I write my university email address the app don't load well and I can read only this text "Microsft Teams Loading" and nothing else. 

 

Some people told me that I have to cancel the caches but when I go to Library/Application Support/Microsoft, I don't have the Teams folder.

microsoft teams

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  • PDostiyar's avatar
    PDostiyar
    Bronze Contributor
    May 27, 2020

    AlessandroIorioHere are few things first check the Teams, web client, if everything works fine there, secondly, you need to completely remove your Teams app installed reboot, then download the latest version of Teams from teams.microsoft.com/downloads.

     

    this should resolve your issue, comment on your experience, and update here.

      • PDostiyar's avatar
        PDostiyar
        Bronze Contributor
        May 27, 2020

        AlessandroIorioI wonder if you have tried these options;

         

        1. Click Go > Go To Folder.

        2. Then negative to the following folder and delete them to see if it helps.

        ~/Library/Caches/com.microsoft.teams 

        ~/Library/Caches/com.microsoft.teams.shipit 

        ~/Library/Application Support/Microsoft/Teams

         

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