Forum Discussion
Barko20
Oct 05, 2021Copper Contributor
Microsoft Teams won't allow me to sign in with another account
I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.
- Hello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,
- obiconsCopper ContributorOn mac, you need to remove `~/Library/Application Support/Microsoft/Teams`.
How has this been a problem for two years?
Supporting multiple accounts is a basic feature. This is a deal breaker for anyone who wants to use Teams.
Teams is the worst chat app. I only use it when I'm forced to. And even then, I'm filled with immense dread. It literally never works. Anything is better. Just sending email is better.
Mailing a **bleep**ing letter is better than using Teams. - Chad_CalderCopper Contributor
I'm on a Mac. Barko20 Same issue here. I've tried deleting and redownloading Teams, but it still pops up using my previous college account and will not allow me to bypass it.
- Ashwini620Copper Contributor
Barko20 I am facing the same issue . I changed one company to another & I am still getting old company login page & no any setting >account option on my MacBook Pro teams to add another accounts .
Tried uninstall & install but still not helpful .
Please advise .Thanks
- WaiszeCopper Contributor
Ashwini620
1. Press Command + space2. Enter: ~/Library/Application Support/Microsoft/Teams
3. Delete the file
Good luck!
- TimthevideoguyCopper Contributor
This was Super helpful when I realized I have to delete the whole teams folder, thank you so much Waisze
- eldiiarkgCopper ContributorHello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,- justind2022Copper ContributorI had 3 different accounts working just fine until last week, then poof, something changed and one of them disappeared. I have no option to clear a cache in my settings nor the ability to "add a new" account. Very frustrating that I had no issues moving between accounts for 2 years and then suddenly problems
- carterstewartCopper Contributor
hi, did you manage to sort this out? my account is also linked to my uni account and doesn't get my an option to log out.
- Barko20Copper Contributor
Thank you very much! I added my account by going through Settings > Accounts, cleared the cache, and when I rebooted teams my account was there in the prompt and I simply selected it.
Very quick and helpful response!