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Barko20's avatar
Barko20
Copper Contributor
Oct 05, 2021
Solved

Microsoft Teams won't allow me to sign in with another account

I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.

  • Hello,
    Please try this
    win+r --> %appdata% --> local ---> Teams folder remove.
    it might be a cache problem.
    how did you reinstall the app?
    Also please try to unlink previous MS account from settings ---> Accounts
    Thanks,
  • obicons's avatar
    obicons
    Copper Contributor
    On mac, you need to remove `~/Library/Application Support/Microsoft/Teams`.

    How has this been a problem for two years?

    Supporting multiple accounts is a basic feature. This is a deal breaker for anyone who wants to use Teams.

    Teams is the worst chat app. I only use it when I'm forced to. And even then, I'm filled with immense dread. It literally never works. Anything is better. Just sending email is better.

    Mailing a **bleep**ing letter is better than using Teams.
  • Chad_Calder's avatar
    Chad_Calder
    Copper Contributor

    I'm on a Mac. Barko20 Same issue here. I've tried deleting and redownloading Teams, but it still pops up using my previous college account and will not allow me to bypass it. 

  • Ashwini620's avatar
    Ashwini620
    Copper Contributor

    Barko20  I am facing the same issue . I changed one company to another & I am still getting old company login page & no any setting >account option on my MacBook Pro teams to add another accounts .

    Tried uninstall & install but still not helpful .
    Please advise .

    Thanks

    • Waisze's avatar
      Waisze
      Copper Contributor

      Ashwini620 
      1. Press Command + space

      2. Enter: ~/Library/Application Support/Microsoft/Teams

      3. Delete the file

       

      Good luck!

      • Timthevideoguy's avatar
        Timthevideoguy
        Copper Contributor

        This was Super helpful when I realized I have to delete the whole teams folder, thank you so much Waisze 

  • eldiiarkg's avatar
    eldiiarkg
    Copper Contributor
    Hello,
    Please try this
    win+r --> %appdata% --> local ---> Teams folder remove.
    it might be a cache problem.
    how did you reinstall the app?
    Also please try to unlink previous MS account from settings ---> Accounts
    Thanks,
    • justind2022's avatar
      justind2022
      Copper Contributor
      I had 3 different accounts working just fine until last week, then poof, something changed and one of them disappeared. I have no option to clear a cache in my settings nor the ability to "add a new" account. Very frustrating that I had no issues moving between accounts for 2 years and then suddenly problems
      • carterstewart's avatar
        carterstewart
        Copper Contributor

        hi, did you manage to sort this out? my account is also linked to my uni account and doesn't get my an option to log out.

    • Barko20's avatar
      Barko20
      Copper Contributor

      eldiiarkg 

      Thank you very much! I added my account by going through Settings > Accounts, cleared the cache, and when I rebooted teams my account was there in the prompt and I simply selected it.

       

      Very quick and helpful response!

      • HeidiO's avatar
        HeidiO
        Copper Contributor

        Barko20 hi! How do I clear the cache once I go to Settings, Accounts?

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