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Microsoft Teams won't allow me to sign in with another account
I was previously using teams for high school, but now since I enrolled into college they require us to use the same platform. I reinstalled the app, cleared the cache(because it still remembered my email from high school) and cannot log in. At launch it gives me a prompt to sign in with my old account or sign in with a new one. Obviously I press the latter option and its stuck on a white screen with the logo on it and in the bottom corner it says "Loading Microsoft Teams". I've left it like that for a few hours but no good. I can't even sign in on the website too, I click on the option to sign in with a new account and it refreshes the page and THE OPTION TO LOG IN WITH ANOTHER ACCOUNT IS GONE.
- Hello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,
14 Replies
- On mac, you need to remove `~/Library/Application Support/Microsoft/Teams`.
How has this been a problem for two years?
Supporting multiple accounts is a basic feature. This is a deal breaker for anyone who wants to use Teams.
Teams is the worst chat app. I only use it when I'm forced to. And even then, I'm filled with immense dread. It literally never works. Anything is better. Just sending email is better.
Mailing a **bleep**ing letter is better than using Teams. I'm on a Mac. Barko20 Same issue here. I've tried deleting and redownloading Teams, but it still pops up using my previous college account and will not allow me to bypass it.
Barko20 I am facing the same issue . I changed one company to another & I am still getting old company login page & no any setting >account option on my MacBook Pro teams to add another accounts .
Tried uninstall & install but still not helpful .
Please advise .Thanks
Ashwini620
1. Press Command + space2. Enter: ~/Library/Application Support/Microsoft/Teams
3. Delete the file
Good luck!
This was Super helpful when I realized I have to delete the whole teams folder, thank you so much Waisze
- Hello,
Please try this
win+r --> %appdata% --> local ---> Teams folder remove.
it might be a cache problem.
how did you reinstall the app?
Also please try to unlink previous MS account from settings ---> Accounts
Thanks,- I had 3 different accounts working just fine until last week, then poof, something changed and one of them disappeared. I have no option to clear a cache in my settings nor the ability to "add a new" account. Very frustrating that I had no issues moving between accounts for 2 years and then suddenly problems
hi, did you manage to sort this out? my account is also linked to my uni account and doesn't get my an option to log out.
