Hello Everyone, I'm using an M1 Macbook Air and I have a Lenovo FHD webcam that is connected to the laptop via a dock. When I try video calls with the Teams Mac app the video appears laggy, almost like I'm in slow motion. Oddly enough, the video appears fine when testing it out in FaceTime and Microsoft Teams online on the same computer. Anybody run in to this in the past? Thanks

Matthew_Koenig This is a known bug. Most of external webcams behave like this. This is because of MS Teams is still no native M1 app but runs in Rosetta 2. Blame Microsoft for not getting this done in time...

jmmsas I am having the same issue. Camera works fine in Zoom as well however in TEAMS all of a sudden I am in slow motion. Weird thing is this same camera worked fine in TEAMS two weeks ago. This just started.

jmmsas Just so all you wonderful M1 owners don't feel too special, I am experiencing this on a 2019 MacBook Pro with Intel chip. I didn't experience it prior to an update in the past two months or so--I didn't watch closely when it started.

So it’s not super specific as a work around. I find that I can open anything that can use the camera (I was using OBS, but I found that other programs work too) and that should get things moving.I am running a nexigo webcam and I think that I have a better grasp on what the problem is.Recently I downloaded the nexigo webcam settings app from the Mac App Store. When you use that app and click preview it will show you a preview. That preview will also be what teams sees. When you preview it gives you a list of options for resolution, and it starts with 640x480 30fps.It has a number of options, the second to last is 1920x1080 30fps. The LAST option is 1920x1080 5fps.I am guessing Microsoft it just asking the cam for its last setting, assuming that is the highest quality.So when you co-opt the camera with another app that properly chooses the quality setting, it forces teams to do the same.

Same here...worked at the end of December and then stopped. I used another lower resolution 720 webcam and it works fine. It seems to be challenged by higher definition webcams.

Microsoft Teams Video Lags on Microsoft Teams for Mac app

30 Replies

HammerScribe
Copper Contributor
Jan 26, 2022
I have also started experiencing this issue on my M1 Macbook Air over the last week -- no problems prior to this -- and only teams is impacted. I have tried switching hubs/docking stations and tried plugging directly into the machine.

Also, I had tried clearing the MS Teams cache and reinstalling the application.
tjbnf
Copper Contributor
Jan 25, 2022
jmmsas Just so all you wonderful M1 owners don't feel too special, I am experiencing this on a 2019 MacBook Pro with Intel chip. I didn't experience it prior to an update in the past two months or so--I didn't watch closely when it started.
hughwellman
Copper Contributor
Jan 10, 2022
jmmsas I am having the exact same issue and the M1 point doesnt totally make sense as it worked fine in early Dec while I was using an M1 mac. Any help would be greatly appreciated.

thanks.
- Xials
  Copper Contributor
  Jan 19, 2022
  hughwellman It is not just an M1 problem. I can confirm this. I have a 2019 16" almost maxed out (i9, 32GB Ram, 8GB Video, 2TB) which is why I didn't upgrade to the M1, still waiting on M1 Max to get here.
  Starting recently video is choppy. I found that if I open a secondary app that uses the camera, like OBS, the video gets smooth, even if I don't switch the device input to OBS cam.
  - MABhardt
    Copper Contributor
    Feb 25, 2022
    Xials I have the same!
    
    The issues started only a couple of weeks ago, I use USB video. And exactly (!) what you said, if I open quicktime in a window using the camera, without even recording, just in the background, it's suddenly smooth.
    
    Best
    Markus.
Matthew_Koenig
Copper Contributor
Jan 05, 2022
jmmsas I am having the same issue. Camera works fine in Zoom as well however in TEAMS all of a sudden I am in slow motion. Weird thing is this same camera worked fine in TEAMS two weeks ago. This just started.
- jmmsas
  Copper Contributor
  Jan 06, 2022
  Same here...worked at the end of December and then stopped. I used another lower resolution 720 webcam and it works fine. It seems to be challenged by higher definition webcams.
- Gregor_AUT
  Copper Contributor
  Jan 06, 2022
  Matthew_Koenig This is a known bug. Most of external webcams behave like this. This is because of MS Teams is still no native M1 app but runs in Rosetta 2. Blame Microsoft for not getting this done in time...

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Microsoft Teams Video Lags on Microsoft Teams for Mac app

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