Forum Discussion
Microsoft Teams Video Lags on Microsoft Teams for Mac app
Hello Everyone, I'm using an M1 Macbook Air and I have a Lenovo FHD webcam that is connected to the laptop via a dock. When I try video calls with the Teams Mac app the video appears laggy, almos...
Yes, I too am having this problem on my Intel Mac. I just about returned my new web cam over this, but I'm glad to see this is a software problem. I'll use the work-around someone mentioned about getting some other app to fix the capture settings. I hope Microsoft can release a fix soon.
- Hello, thanks for the response. Do you have a link to the workaround you mentioned?
- So it’s not super specific as a work around. I find that I can open anything that can use the camera (I was using OBS, but I found that other programs work too) and that should get things moving.
I am running a nexigo webcam and I think that I have a better grasp on what the problem is.
Recently I downloaded the nexigo webcam settings app from the Mac App Store. When you use that app and click preview it will show you a preview. That preview will also be what teams sees. When you preview it gives you a list of options for resolution, and it starts with 640x480 30fps.
It has a number of options, the second to last is 1920x1080 30fps. The LAST option is 1920x1080 5fps.
I am guessing Microsoft it just asking the cam for its last setting, assuming that is the highest quality.
So when you co-opt the camera with another app that properly chooses the quality setting, it forces teams to do the same.- Interesting. I too am using a Nexigo webcam. Still seems like Teams ought to expose some options for video settings so if the default is terrible, like it is in this case, then the user can do something about it.
