Forum Discussion
Caper10
Mar 26, 2020Copper Contributor
Microsoft Teams Screen Sharing Freezing
I am new to Microsoft Teams and am using it for remote presentations in a university course. Our classes have been suspended because of COVID-19. This was going to be my go to tool for presentations but after this experience I am now hesitant to use it for this application. My first experience with screen sharing has not been great. Students are doing oral presentations and have PPT or video to share with fellow classmates. On all three occasions the screen has frozen up and we could no longer see the presenter. We still had audio but I had to continually reconnect the audio. The Teams meetings work great for just a general discussion but once you add in or try to use some of the features it appears a bit fragile. Has anyone else had this experience.
- JustaUserBrass ContributorI too have this problem ALL the time when connecting to external screen shares.
Microsoft Teams Version 1.6.00.24065.
Mac OS Monterey 12.6.8
(this has been going on for many years with multiple OS X versions and Teams versions)
Work around has been to join the meeting from browser (Firefox, Safari is not supported as of Sept 2023)
It does NOT happen to others if I share my screen, only when external user shares.
Work around was to join the meeting via a browser - TulgaMCopper ContributorAnyone resolved this issue?
- grantcharsleyCopper ContributorOver 1 year later and this has not been fixed. I was in a conference call with about 15-20 people. First signs of a problem was when the presenter's video feed froze. A llittle later, one person in the group reported her "slideshow" had frozen and she was looking at a blank screen. Audio was fine. 5-10 minutes later, the slideshow that was being presented on my screen did not progress. Audio was fine. I could still see the previous slide and it stayed like this until the end of the presentation. I recorded the presentation with OBS Studio which shows this. I have the Teams recording of the same event which shows the correct slide progression.
- davygravypdxCopper Contributor
Reset all the Teams sharing permissions including screensharing.
Step 1: Quit TeamsStep 2: From Terminal "tccutil reset All com.microsoft.teams"Step 3: Launch teams and re-approve camera, mic & screen recording- CreativeJeffCopper Contributor
davygravypdx that appears to be a mac/lynux terminal command.
- Sam_wardillCopper Contributor
davygravypdx I get 'tccutil' is not recognized as an internal or external command,
operable program or batch file.
- HollyM365Copper Contributor
I use the Teams app, but I do use Chrome for our ticketing system, and turning off hardware acceleration in Chrome worked for me
- diamondeyeCopper Contributor
Tried turning off hardware acceleration in Chrome, tried sharing a monitor instead of an app, neither worked. It used to be just 50% of the time, now it's every single time. I'm going to have to reinstall. MS really needs to get a patch out on this, it's been well over a year, it's disrupting people's ability to work.
- JorgeRamirezCopper Contributor
I have been experiencing Microsoft Teams Screen Sharing Freezing in my Windows Desktop from mid may 2020. I have tried everything, including hard Windows Reinstall. Teams Screen Sharing was working ok before that date.
After a clean Windows reinstall Teams work ok. But as soon as it start getting the last updates it starts freezing. When I say freeze I mean physicall hard reset of the device is needed.
I also tried restoration points after every successfully Screen Sharing session after Windows clean reinstall. No way. As soon as I go back to the restoration point, the updates start coming and freezing comes back.
I am sure this is driver related issue and my organization is heavy relying on Teams for screen sharing. This is a real problem.
- Deb_CasementCopper Contributor
JorgeRamirez AGREE! We are ready to roll-out teams to our entire organization and this is a BIG issue.
- wedwardsBrass Contributor
Go to Microsoft Teams User Feedback forum and "like" the following bug reports, and maybe we can get the Teams developers to start looking into this issue!
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/38607973-freezes
- SteveMtownCopper Contributor
Caper10 Seeing same issue - sharing O365 Excel, screen freezes. Note that you can roll the mouse wheel, and the scroll bar updates, but the file contents does not scroll. Sometimes unlocks after a few minutes. We have to revert to Webex for sharing Excel files.
- JRC438Copper Contributor
Our company is having the same issue. The issue has recurred in many Teams videoconferences held by our senior management team and other company Teams meetings. This is no small issue and a solution needs to be found by Microsoft. Considering switching our company to ZOOM, which I've never experienced the issue. Caper10
- abhinandan251Copper Contributor
I had same issue on my dell latitude E6420, I have update my BIOS and SupportAssist software from dell to check all driver and registry issue.
It is working fine now from last few days.
- Darwin JebhaIron Contributor
We are seeing the same issue here. Any fix? Seems like a bug
- Sam_wardillCopper Contributor
Darwin JebhaMy colleagues and I are also all seeing the same issue. We are using Office Pro Plus 2013. I don't know if this is the issue. I hope MS sort it out soon otherwise we will all switch back to WebEx (we all switched to Teams at the start of the COVID crisis because WebEx got overloaded).