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fredbarros's avatar
fredbarros
Copper Contributor
Aug 06, 2019

Microsoft Teams out of order - not openning

Hi there, I'm in serious trouble with my MS Teams. Since Aug 01 I can't open the app (Win 10 64). When I click on the icon the first pop-up is showed but... a loop starts and it's impossible to mo...
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fredbarros's avatar
fredbarros
Copper Contributor
Aug 06, 2019

ChrisWebbTech, many thanks for your quick answer!

I'm using the browser version, but... it's running slow. The mobile is being more useful.

I didn't get what you mean by "they had to catch the systray teams icon and right click"... sorry!

Regarding the install folder, I didn't do anything about it. (Maybe when I removed all entries through regedit? Manually I did nothing). Could you provide me with the path?

Once again, tks!
Fred


  • fredbarros's avatar
    fredbarros
    Copper Contributor
    Aug 07, 2019

    ChrisWebbTech, I tried all steps and still not working... 

    I'll move to next stage: I'm in Brazil and only the local office is using Teams nowadays. I'll have to get in touch with our IT head in Boston in order to reach MS support. I called MS in Brazil but only an admin is able to do this request.

    Anyway, thank you for your help until now. I'll get back here to share the solution as soon as I have it.

    Regards,
    Fred

  • fredbarros's avatar
    fredbarros
    Copper Contributor
    Aug 06, 2019

    ChrisWebbTech great to know! Tks for sharing. Tomorrow I'll go deep on this and try to find an answer to my problem.