Forum Discussion
Microsoft Teams opens with an email address I don't own and won't let me change to my actual email
Today when opening Teams app, it showed an gmail address I don't own and have never used. It was gmail account opened by someone else for them, for a job we did together. It was never my email and was never associated with my Microsoft account - and I never the knew the password.
Every time I try to change to my real account, it fails ("We were unable to verify your account. Please sign in for mailto:email address removed for privacy reasons or cancel and try a different account.") and goes back to the gmail address as the account name. I've tried to switch using two-factor authentication multiple times, my password multiple times but it keeps failing. I can't get into the other account to remove it from my profile because I don't have any means of authentication for that account.
I've tried deleting and re-downloading Teams multiple times. Nothing works
could you try to delete the cache of Microsoft Teams?
Clear Teams cache in macOSIf Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams- Restart Teams.
see reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
let me know if this worked.
kind regards,
8 Replies
hi mysteryrare Does this help? https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-opening-with-wrong-account/e44b7d00-aac1-4f28-b9ba-9ac23dd34cac
If not, you can open your own ticket at the Answers site.
Therese_Solimeno No.
I should perhpas have written that I use macs. Windows based solutions are not goig to work.
could you try to delete the cache of Microsoft Teams?
Clear Teams cache in macOSIf Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams- Restart Teams.
see reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
let me know if this worked.
kind regards,
