Forum Discussion
Microsoft Teams opens with an email address I don't own and won't let me change to my actual email
could you try to delete the cache of Microsoft Teams?
Clear Teams cache in macOSIf Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams- Restart Teams.
see reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
let me know if this worked.
kind regards,
Therese_Solimeno No.
I should perhpas have written that I use macs. Windows based solutions are not goig to work.
could you try to delete the cache of Microsoft Teams?
Clear Teams cache in macOS
If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams
- Restart Teams.
see reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
let me know if this worked.
kind regards,
- Hi
Thanks for the suggestion.
It is better, at least the other email address doesn’t come up anymore.
BUT The first time I did it, I got a request to get an application password from keychain. There was an application password but I could not access it (access not permitted) using my admin credentials on the computer. Then when I go through to Teams I get the following error message
desktop-b3b23872-43c8-411e-a3b1-cab486468f10
Error code - 8:
There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin.
Regardsmysteryrare so still issues with login to Teams? Or is that solved now?
- The issues have changed as per the above but there are still issues.