Forum Discussion

Brass Contributor

Oct 01, 2019

messages not showing in chat

Hi I am new here and wondering if anyone can help. We have this week starting rolling out O365 to our department and have started using Teams but we have come across an issue with some users. Wha...

Chat

microsoft teams

sakalys

Copper Contributor

Aug 06, 2020

Any luck with this?

All of the mac users on our team face a similar issue. It happens when one has both a mobile app and the PC version installed.

Mason410
Copper Contributor
Feb 04, 2021
so what do you do
- sakalys
  Copper Contributor
  Feb 04, 2021
  Mason410, it started working after a few weeks. Maybe the version updated. Not sure what exactly.
Kate_Greeves
Brass Contributor
Aug 06, 2020
sakalys I am afraid we didn't get a solution for this, it happened to 3 or 4 other people and then never happened again. We thought that what may have happened was the version we'd installed on the roll-out auto-updated and fixed the issue.
I have seen it happen with the app and desktop versions too but I think that is just a sync issue between the two.