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christiaanneijens's avatar
christiaanneijens
Copper Contributor
Dec 22, 2020

@mentions in comments working for some external guests but not for others

When collaborating on a Word document in Teams, I am able to use @mention in comments for some external guest Teams members but not for others. They are both guest users.

 

What can couse this behavior?

 

thanks

Christiaan

microsoft teams

2 Replies

  • kmktnn's avatar
    kmktnn
    Iron Contributor
    Jan 04, 2023
    It's a known limitation:
    @mentions does not work with guest or external accounts (you cannot @mention such accounts nor can such accounts @mention in files outside of their tenant).

    https://insider.office.com/en-us/blog/mentions-for-comments-in-word-excel-and-powerpoint-available-to-insiders-fast-slow

    Please vote: https://feedbackportal.microsoft.com/feedback/idea/40e2deee-f543-ec11-a81a-0022484e21f1

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